testrider said:Are Paypal suggesting that Quattro is a fraudulent seller or that the buyer is using stolen money/card to purchase items?
I have emailed them (used a few words they hadn't heard before) and they have responded in their usual slimey way:-
Thank you for contacting PayPal, my name is Feann and I am happy to assist
you today.
I understand you are enquiring with regards to the payment for your eBay
item placed on hold on your PayPal account.
Upon reviewing your account, I did see that the previous representative has
given you the reason why payment will be place on hold. Please be advised
that since these items are listed on eBay, eBay has set requirements for
sellers as well as categories for items. We at PayPal also have to comply
with eBay to process payments for your eBay item. PayPal receives updates
and advised from eBay which payment will be placed on hold and which are
not.
Basically it is also stated in our User Agreement, you may review it at
your PayPal account.
10.5 eBay Item Hold.
PayPal, in its sole discretion, may place a hold on a payment you receive
for an eBay transaction when PayPal believes there may be a high level of
risk associated with the transaction. If PayPal places a hold on your
payment, it will show as "pending" in your PayPal Account.
Release of eBay item hold. PayPal will release the eBay item hold after 21
days unless you receive a Dispute, Claim, Chargeback, or Reversal on the
transaction subject to the hold. PayPal may release the hold earlier if the
buyer leaves positive feedback on eBay.
Additional hold period. If you receive a Dispute, Claim, Chargeback, or
Reversal on the transaction subject to the eBay item hold, PayPal may hold
the payment in your Account (or an amount equal to the relevant payment)
until the matter is resolved pursuant to this Agreement.
On eBay it also has discuss the payment hold for your items. Please review
the Accepted Payments Policy.
Payment Holds for eBay Items
EBay and PayPal are working together to make it safer than ever to buy on
eBay. One of the ways that PayPal is ensuring this is by identifying
transactions that pose the greatest risk of bad sales and holding the
payments from sellers for a period of time to help ensure that the
transactions go smoothly. Get more details on Payment Holds for eBay items.
It is my pleasure to assist you. Thank you for choosing PayPal.
Sincerely,
Fe Ann
PayPal European Services
PayPal, an eBay Company
Copyright © 1999-2009 PayPal. All rights reserved. PayPal (Europe) S.à r.l.
& Cie, S.C.A. Société en Commandite par Actions. Registered Office: 5th
Floor, 22-24 Boulevard Royal, L-2449, Luxembourg, RCS Luxembourg B 118 349
So in other words - we will do what we like and tough if you don't like it.